Full Time

Customer Success Lead

As Customer Success Lead you are responsible for developing customer relationships that promote conversions, expansions, retention and loyalty (post-implementation). You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Job Responsibilities

  • Be the trusted advisor and advocate (Voice of Customer) for our SAAS Customers
  • Engage customers actively with regular visits and communications ensuring they derive maximum value from their investment in SAAS while identifying new usage opportunities
  • Up Sell the Solvei8 MES Stack, increasing account penetration and Monthly Recurring Revenue. Understand pain points, business challenges and how Solvei8 can add more value ( Using SPIN Technique)
  • Collaborate with internal teams and relevant parties to ensure adoption and successful subscription renewal
  • Determine customer goals and collaborate on customized plans while driving customer accountability
  • Monitor customer health scores and build associated risk mitigation plans
  • Drive customer loyalty and NPS towards Customer Satisfaction
  • Resolve customer inquiries in a timely manner by aligning customers with the right scope & resources
  • Provide regular feedback to management (SAAS product teams) on how Solvei8 products can provide more value to customers

Job Requirements

  • Passionate about customer success and experience
  • Strong Client Facing/Account Management Skills (Data driven)
  • Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and customer commitment
  • Out of the box thinking & solve problems with curiosity and creativity
  • Embrace challenges and change
  • Contribute to a positive team environment
  • Knowledgeable and able to use integrated help desk and knowledge base tools to solve customer problems (Jira, HubSpot etc)
  • Basic Project management skills
  • Strong presentation skills Hands-on experience with G Suite


  • 2 to 3 years of End-to-End Supply Chain experience in the garment/apparel industry
  • Prior experience in B2B SAAS or a fast paced, dynamic Tech environment as a Customer Success or Key Account Lead managing multiple mid-sized to enterprise level clients
  • Bachelor’s degree preferred
  • Strong aptitude for learning, problem-solving and collaboration
  • Fully conversant in English

What do we offer?

If you are passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Apply today

Send us your application, and we will get back to you as soon as possible.

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Great Team Culture
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Competitive salary
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Well funded Startup
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